Zero loan manager solutions the device each voicemail was full

Bad customer service… Are unable to come to financing manager. Been refinance techniques. Turned-in all the files, missed 5 closings. Still waiting! Taking a loss. Troublesome customer support. Crappy offer! Just how did it reach 4.5 billion in installment loans for bad credit in Columbus Kentucky transformation? Ask your Claims Attorney Workplace.

It remain going me to this new financing processors

Awful support service. I’ve been discussing a beneficial refinance because no nearer to closing than I happened to be during the Summer. Customer care try a tale. They simply import me to differing people, and i am bounced doing instance a ball. Most distressed and furious and you may are moving my personal home loan as soon as possible. Don’t strongly recommend The fresh Rez whatsoever.

My personal financing try having Ditech therefore are offered to help you The latest Rez

Avoid the use of NEWREZ….most significant error I’ve made. Already been trying to refi. Because the Can get it’s now October still wishing. We have delivered a similar records from inside the many times. Can not arrived at somebody from the mobile phone. My loan try acknowledged two months before still prepared. This company is actually a joke wade in other places.

The Rez is the worst mortgage company!! Brand new Rez called and you can open to refi my mortgage from the good all the way down interest rate. The mortgage Manager Ryan explained it would be simple “not a problem”. He as well as said it’s not necessary for the next assessment because the financing was only 12 months dated and then we were not providing any more funds away! HA… 5 days afterwards they are requesting docs they actually have. The mortgage Chip don’t see the docs I upload on the safe site. This new definitely bad financial I have actually ever worked with! Save the brand new rage and find several other lender!!

NewRez/Shellpoint received our financial out-of Ditech. Basic commission to help you NewRez was a student in , and therefore i create via the NewRez webpages to own automatic repayments on to begin every month. The went really up to . They never ever grabbed the fresh new percentage that has been allowed to be removed from your savings account! I did not notice up to i had a visit with the off some unusual matter stating they were NewRez, didn’t keep in touch with her or him once we don’t acknowledge the amount. Examined our account online via their website and you may reasonable and you can behold the brand new October commission had not already been instantly received! Got for the cellular phone having NewRez customer service quickly discover away what was taking place and you can are told it had been certain sorts of “glitch”. Actually, payments having been transferring to possess fee really well as ! There was enough profit brand new savings account for this! We talked which have a few different individuals into the , towards second individual taking the payment over the telephone which have the fresh statement out-of the woman that there could be no late fees, no percentage plus it might be ACH. It’s now and on their webpage it is exhibiting me personally it is a keen unapplied fee! What on earth, here is the October step one fee and must was in fact applied as a result Immediately toward . So we log on to the device again with these people today and you will ask what’s happening? Is actually advised one to she’d immediately demand it is placed on this new October commission and you will “you’re not later” I contacted our very own bank following conversing with NewRez into the and the financial institution said “no shot from the payment got expected because of the NewRez/Shellpoint, it (the bank) aren’t ending any commission and then we has actually numerous currency to pay for cuatro many years of payments”! I’ve lower than 1 year leftover about this initially mortgage and are also surely provided going to the county attorneys general’s work environment, the higher company agency, hiring a legal professional and spending which of today. Our very own online membership which have NewRez suggests another commission become auto-reduced is defined having Nov step 1, however if i just be sure to go through the arranged automatic money, they confides in us we cannot due to the fact membership are “past due”. This is so incorrect towards of many membership! You will find Never been late inside the 29 years with this financial commission and we also has actually the best credit history more than 850! Will they be now planning fuck our very own credit history? Prevent Him or her!